Refund Policy

1. Licence not yet used

If you have paid but the licence has not been activated on any machine, and you have a reasonable reason, write to us within 7 days of payment. Once verified we refund to the original channel (on-chain refunds carry a network fee).

2. Already activated

Once a licence is activated the software has been delivered and the seat is in use, so the service is considered performed and is not refundable.

3. Not refundable

• A licence that is activated and working
• Changes in experience caused by third-party model price rises, rate limits or shutdowns
• Difficulties caused by your own network, PC environment or unread documentation (we provide support, but that is not a refund reason)
• Confirmed cracking, redistribution or unlawful use

4. Overpayment, underpayment and wrong network

An overpayment can be refunded or credited towards renewal. An underpaid order is issued only after the balance is settled. Funds sent on the wrong network (ERC20 / BEP20, …) cannot be recovered and we are not liable for them — always double-check the network before transferring.

5. How to proceed

Contact us with your order number and the on-chain transaction ID; we will respond with a resolution within three business days.